Manager, Assigned Support Engineering (EMEA)
Posted
Can you do this job from Nigeria?
First seen today
You can apply from Nigeria. The listing names Nigeria directly.
- Where it can be done from
- 12 countries, including NigeriaPosting says: “Remote - 22 countries”
See all 12 countries
Nigeria, UK, Germany, France, Spain, Portugal, Netherlands, Poland, Ireland, Israel, Kenya, South Africa
- Working hours in Lagos
- No hours requirement stated
- Pay
- Not posted
- Hinted in the posting
- employee
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
GitLab is an intelligent orchestration platform for DevSecOps that serves large enterprise customers. This role manages a team of Assigned Support Engineers (ASEs) who provide relationship-based technical support, own issues end to end, and work with account teams to maintain customer health and drive ROI.
What you'll do
- Hire, coach, and develop ASEs; conduct regular 1:1s and manage performance.
- Set goals, track onboarding, relationships, escalations, and KPIs aligned to company priorities.
- Lead technical interviews and train ASEs to sustain a scalable hiring pipeline.
- Manage escalations from start to finish and coordinate with Engineering, Product, Sales, and Customer Success.
- Collaborate with account teams to recover at-risk customers and drive renewals and expansions.
- Document processes, drive efficiency through tooling and automation, and use AI to improve outcomes.
What they're looking for
- 5+ years in technical support with at least 2 years in managing customer-facing technical teams.
- Experience with high-touch or assigned support for enterprise customers; professional services delivery counts.
- Strong record of handling escalations and turning complex situations into clear, outcome-focused narratives with metrics.
- Customer-centric stance with ability to work across Sales, CS, and account teams to set expectations and recover customers.
- Willingness to be available outside standard hours for critical incidents and ability to operate in a rapidly evolving program.
- Solid technical foundation in Linux, web app development concepts, and familiarity with Git or DevOps practices.
For applicants in Nigeria
- The listing is worldwide and lists a large remote region including Nigeria; no specific country or currency exclusions are stated. The listing does not specify a timezone requirement.
- Pay currency or range is not stated in the listing. Confirm during interview.
- The listing does not state whether hires are contractors or employees. Confirm during interview.
- The listing does not mention visa or work-authorization notes. Confirm during interview.
Source: Himalayas
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Perks & benefits
What this listing says it offers, and who each perk covers. Perks limited to US or EU employees often do not reach contractors or people hired through an employer of record, which is how many hires from Nigeria are paid.
