IT Manager

About the role

Ultimum Limited is seeking to manage and improve its internal IT support function. This role owns daily IT support operations, end user service standards, and collaboration with security and other departments to enhance our IT infrastructure and response effectiveness.

What you'll do

• Oversee daily IT support team operations and service delivery
• Develop and implement IT support policies and procedures
• Monitor performance, provide feedback, and coordinate training
• Manage vendor relationships and negotiate service contracts
• Ensure timely resolution of technical issues and maintain high service standards
• Maintain documentation, licensing management, and onboarding/offboarding processes

What they're looking for

• Bachelor’s degree in Information Technology, Computer Science or related field
• 5 years IT support experience, with at least 2 years in a managerial role
• Strong knowledge of IT systems, networks, hardware, and software
• Leadership, communication, and vendor management skills
• ITIL, CompTIA A+, or MCSE certifications preferred
• Proven ability to manage priorities, delegate, and meet deadlines

For applicants in Nigeria

• The listing states location as Aba, Nigeria, and eligibility as in_nigeria
• Timezone expectations are not specified in the listing; confirm during interview
• The listing does not specify contractor vs employee status
• Pay currency or salary range is not stated in the listing