Hub Operations Associate (Lagos)

About Terminal Africa: Terminal builds the tools that make shipping simple for online stores, growing brands, logistics companies and developers. From one platform, businesses book, ship, track and manage deliveries locally and internationally, with trusted carriers behind every shipment.

About the Role: You’ll run the day-to-day processing of Terminal Africa’s shipments at our partner hub in Lagos, making sure every parcel is received, checked, packed and dispatched accurately and on time. When something goes wrong, such as a delay, a damaged parcel or a missing document, you’ll be the one who sorts it out and makes sure it doesn’t happen again. This role suits someone organised and hands-on, who takes pride in getting the details right in a fast-paced environment.

What You’ll Do

Run the hub day to day

• Receive, inspect and process incoming shipments at the hub.
• Check shipment details, documents and system entries are accurate.
• Identify and flag prohibited or restricted items, in line with company and regulatory guidelines.
• Package and label shipments properly to prevent damage in transit.
• Coordinate with dispatch riders and drivers for timely pickups and deliveries.

Keep shipments on track

• Track shipments and update statuses in our logistics systems.
• Resolve shipment issues such as delays, damage or discrepancies, working with CX and partner teams.
• Keep accurate records of every shipment processed at the hub.

Keep the hub running well

• Keep the hub clean, organised and compliant with safety standards.
• Monitor and manage stock of packaging materials and operational supplies.
• Spot what’s slowing the hub down, and propose and test better ways of working.

What Success Looks Like in 3 Months

• Shipments are processed and documented accurately, with errors caught before dispatch.
• Shipments are sorted, handled and dispatched on time, every day.
• Fewer damaged, delayed or misrouted shipments.
• The hub consistently meets our operational and safety standards.
• Daily volumes are handled smoothly, including on busy days.

What You’ll Bring

• Based in Lagos and able to commute to the hub daily.
• 2–4 years’ experience in logistics, warehouse operations or a related field (internships count).
• An OND, HND or bachelor’s degree.
• Comfort using digital tools, mobile apps and logistics software.
• Understanding of shipment handling and logistics processes is a plus.
• Organised and detail-focused: you check before you send, and keep good records.
• Calm under pressure: you keep things moving on busy days and manage your time well.
• A problem-solver: you notice what’s not working and come with a fix, not just a flag.
• A clear communicator and team player, with good spoken and written English.
• Comfortable with physical work, including lifting and moving packages.
• Available to work flexible hours, including some weekends when needed.

What You’ll Gain

• Hands-on experience running hub operations for a fast-growing logistics tech company.
• A front-row view of how local and international shipping works, from pickup to delivery.
• The chance to shape how our hub processes work as we grow.
• Close work with our carrier partners and teams across Terminal.

Why Join Us

We’re a growing team helping businesses and people get their parcels where they need to go, anywhere in the world. There’s still plenty to figure out, and that’s part of the fun. You’ll have modern tools, and we encourage everyone to find better ways of working and share what works. You’ll grow quickly, work closely with other teams, and see your work make a difference to the businesses who ship with us. We look after you too, with health insurance and support to keep learning.