Growth Associate (Lagos State)

We are Helium Health!

A full-service Healthtech company on a journey to digitize healthcare across Africa. We have been doing this since 2016, and our pioneering approach has helped to transform healthcare delivery systems across Sub-Saharan Africa and the GCC, creating an alternative vision for patients and providers, whilst facilitating hundreds of thousands of high-quality patient experiences every month.

We are very good at creating for the market we live in, because we fully understand from our own experiences. Our innovative and reliable products are engineered for the nuances of the African landscape, empowering frontline providers to deliver excellent healthcare to patients. Our products span Provider Digitization, Financial Solutions, and Public Health & Data Partnerships, including HeliumOS, HeliumDoc, HeliumCredit, HeliumWallet, and HeliumCare.

We are looking to hire experienced Tech sales specialists who will be responsible for executing a growth and expansion strategy across the private and public sector using Helium’s suite of products in Lagos State.

Responsibilities:

Sales and Business Development

• Achieve your revenue-based quota by selling renewals/products/services, may offer to upsell opportunities when applicable
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements.
• In-cycle upsell identification and execution. Regular monitoring of Cross-Sell / Upsell opportunities, terms and deliverables in coordination with Sales and CS teams.
• Carry out cold calling in order to create interest in new products and services, generate new business leads.
• Meet sales targets set by managers and contribute to the team’s targets.

Sales Operations

• Effectively communicate and explain all sales plans and calculations to sales teams.
• Assist with territory modeling to promote efficiency and growth.
• Support processes for custom client requirements, support strategic initiatives that align to market needs and focus on strategies to improve competitive pricing and performance.
• Drive pipeline development, priority of engagements, value proposition, and customer escalation.
• Oversee the use of various applications and platforms, track data to inform decisions.
• Ensure proper knowledge management of the department and oversee the onboarding process of new joiners to the team. Ensure all documentation is safely stored and backed up and accessible by appropriate staff levels.
• Manage collaboration and cross-functional team relationships to ensure positive outcomes.
• Assist the growth associates to become more efficient and better by creating opportunities for conversions. Send leads, manage the transaction process, create contracts, and provide training to improve time management skills.
• Keep the growth team accountable by reporting on sales and campaign outcomes and communicating team news and wins.

Customer Relationship Management (CRM) and Stakeholder Management

• Maintain high level customer and stakeholder relationships and continually promote the Helium brand/services to ensure that Helium is top-of-mind for customers.
• Identify, build and maintain relationships with members of the client teams who influence purchasing decisions. Interface with clients, ensure all disputes are promptly resolved and client satisfaction remains prioritized.
• Deploy various selling and negotiation strategies to ensure that the deal is closed with a win-win for Helium and the customer.
• Transition of converted customer(s) to the appropriate team and through the service delivery model.
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience.
• Collaborate with Helium Customer Success Team to maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.

Requirements

• Minimum 3 years sales / accounts management experience exceeding growth targets.
• Experience in telesales and selling enterprise software; specific experience selling healthcare enterprise solutions is an added advantage.
• Resilient and result-driven, with great prospecting skills. Proven ability in developing strong relationships and partnerships with customers and relevant stakeholders.
• Ability to think creatively with an innovative mindset that is constantly looking for ways to improve things.
• Strong interpersonal skills with a collaborative and flexible work style. Willing to travel and engage with our customers at various locations
• A very good communicator. Strong presentation, listening, written and verbal skills.
• Digitally savvy and proficient in the use of Microsoft Office and work productivity tools
• First Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field. The equivalent of the same in working experience is also acceptable
• Understanding of the healthtech space and the disruptive opportunities being created
• Strong business and financial acumen
• Interested candidates must be resident in Lagos State

Benefits

This role offers a competitive pay and other benefits and perks.

Helium Health is an equal opportunity employer, thus it is not biased in its employment to any race, colour, creed, religion, sex or physical disability.