Fraud Analyst - Jumia (Full Time)

About the role

Jumia is a leading pan-African e commerce platform that aims to improve everyday life through technology driven services. The Fraud Analyst will protect Jumia from fraud loss and chargebacks by identifying and analyzing potentially fraudulent transactions and enforcing risk processes across KYC, ATO, chargeback and dispute management.

What you'll do

• Identify and analyze potentially fraudulent transactions to avoid fraud loss and chargebacks
• Track and report fraud and chargeback trends and propose solutions
• Manage the credit card chargeback process for Visa and Mastercard
• Carry out KYC document verification for Jumia Pay customers
• Collaborate with Customer Service on risk related topics and with Finance on related matters
• Follow and enforce operational processes and update risk team schedules

What they're looking for

• Bachelor’s degree in Economics, Finance, Mathematics or related field
• Good understanding of payment systems and proficiency with Microsoft Office
• Analytical with strong problem solving and data trend identification skills
• Ability to manage multiple tasks, meet deadlines and prioritize under pressure
• Attention to detail and strong written and verbal communication
• Autonomous, collaborative, ownership mindset and growth drive

For applicants in Nigeria

• The listing indicates Nigeria as the location and eligibility is in_nigeria, so Nigeria based applicants are eligible.
• The listing does not specify timezone requirements. Confirm during interview.
• The listing does not state whether the role is contractor or employee. Confirm during interview.
• The listing does not provide pay currency or salary range. Confirm during interview.
• The listing does not mention visa or work authorization specifics beyond Nigeria eligibility. Confirm during interview.