Ethics Operator Supervisor

We are seeking an Ethics Line Lead to join our team in Lagos on a permanent basis. You will:

• Lead the delivery of whistleblowing services to clients.
• Ensure adherence to KPMG policies, Nigerian regulations, and international standards (e.g., ISO 37002).
• Manage ethics line operators and oversee intake, operations, and reporting processes.
• Drive business growth.
• Maintain service excellence and client trust.

• Review call sheets and case memos for accuracy and completeness.
• Coordinate preparation and submission of monthly/quarterly summary reports for clients.
• Manage client onboarding and ensure alignment with internal policies and client-specific requirements.
• Oversee administrative tasks.
• Lead research on industry trends.
• Develop and deliver presentations, awareness materials, and training for clients.
• Support business development initiatives
• Ensure compliance with data privacy regulations (NDPR) and confidentiality protocols.
• Any other tasks assigned by the Unit.

Requirements

Technical & Professional

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and ability to adapt to new technology platforms.
• Strong interviewing and probing skills.
• Ability to analyze trends and prepare actionable insights.

Behavioral

• High integrity and discretion in handling sensitive information.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and meet deadlines.
• Effective listening and empathy when handling whistleblower concerns.
• Strong interpersonal skills for stakeholder engagement.
• Experience managing teams and client-facing roles.

Added Advantage

• Multilingual proficiency (English + Hausa/Yoruba/Igbo).
• Familiarity with compliance frameworks (ISO 37002).
• Proven track record in business development and revenue growth.