Posted · via KPMG Nigeria’s careers page
First seen today on KPMG Nigeria’s site
Based in Nigeria, not fully remote. Hybrid: you split the week between home and the employer's office in Nigeria.
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
We are seeking an Ethics Line Lead to join our team in Lagos on a permanent basis. You will:
• Support the delivery of whistleblowing services to clients.
• Ensure adherence to KPMG policies, Nigerian regulations, and international standards (e.g., ISO 37002).
• support ethics line operators
• Drive business growth.
• Maintain service excellence and client trust.
Handle customer inquiries/complaints via telephone, email or website
• Document client call enquiry/complaint in relevant call reporting templates
• Prepare a summary report of complaints made to clients on a monthly basis
• Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis
• Perform trend analysis of complaints received on a quarterly basis
• Work with the marketing department to prepare new sample awareness posters when required
• Perform research and gather intelligence on whistleblowing happenings around the world
• Verbal communication skills
• Interviewing and probing skills
• Attention to details
• Report writing
• Proficiency in more than one language (i.e., English and another language e.g., French, Hausa, Yoruba or Igbo) will be an added advantage.
Ready to apply?
Your application goes straight to KPMG Nigeria, on their own hiring page.
Audit, tax and advisory firm in Lagos and Abuja.
Lagos, Nigeria · Partnership (Big 4 Member Firm)
