Job Description of a Demand Planning Manager
Job Title:
Demand Planning Manager
Location:
Head Office
Grade Level:
Department:
Supply Chain
Reports to (Title):
Senior Manager
Direct Reports:
Job Purpose
Demand Planning Manager will oversee the daily operations of the demand planning department team members as they analyse customer and vendor demand to develop and fine tune forecasts. The manager’s responsibilities include reviewing purchase history, sales history, the marketing strategies the company has used to promote products and stimulate growth and, ultimately, evaluating their effectiveness.
This role will report to and work closely with the Senior Manager procurement and cross departmental teams, stakeholders, and vendors. This role will be responsible for managing 3rd party vendor relations and managing 3rd party initiatives.
The job holder will require skills in forecast modelling, be highly analytical and possess excellent communication skills.
Core Responsibilities and Key Result Areas
Strategy Development and Implementation
- Develop and prepare demand forecasts (operational forecasts) at multiple levels of aggregation multiple time horizons as part of a demand planning function.
- Support Annual Business Planning/monthly forecasting process by driving volume and value forecasting.
- Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
- Provide input to Supply chain Plan in developing inventory strategies on existing items, new products, and product phase-outs (volume planning for latest estimates / annual process).
- Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
Demand Planning Operations
- Manage historical data to generate yearly forecasts for all items across board.
- Collate and arrange weekly direct and indirect items request for all QSR Stores.
- Weekly upload of dry goods requisition from all QSR onto SAP for warehouse to supply.
- Generated sales orders shared with all warehouses the day before supply.
- Forward collated direct items (Chicken, Chips, NBC) requisition to procurement for order placement.
- Convene weekly internal meeting with SCD supervisory team to identify unavailable items in warehouse And prompt procurement to initiate supply.
- Escalate issues from QSR for both direct and indirect items supply to the necessary stakeholder within the department for timely resolution.
- Monthly update of QSR stock movement on excel sheet.
- Monthly reconciliation of stock movement against forecast to improve forecast accuracy.
- Periodical walkthrough of the warehouse to confirm and update all item Store Keeping Unit.
- Revision and update all working templates with current prices, unit of measurement and material ID on SAP.
- Keep abreast of market changes and trends that could affect demand of stock items.
- Coordination of buffer stock to QSR during seasonal holidays and extended weekends.
- Spot check at random QSR store to ensure proper stock management and practice to avoid B&D
- Weekly session and analysis of NBC order fulfillment against request with NBC representatives.
- Weekly query and closure of open, in-process and in-preparation sales order on SAP
Key Performance Indicators
- Achievement of Company Sales, EBITDA, GP, PAT targets
- Achievement of the Marketing Department’s budget/targets/objectives
- Achievement of Individual Personal Development Plans
Knowledge Requirements
- Sound/advance knowledge of Microsoft Excel to analyse the demand planning & forecasting.
- Demonstrated knowledge of demand planning philosophies and processes, and proven record of success
- Solid understanding of inventory management practices and procedures.
- Strong mathematical and statistical knowledge
- Demonstrate excellent analytical skills with a strategic ability.
- Strong mindset for meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
- Strong people management skills and experience in managing third-party consultancies to achieve deliverables.
- Good verbal and written communication skills, with an emphasis on tact and diplomacy
- Passion for social enterprise, development of people and environmental benefits
Job Specifications
Educational Requirements
Professional Requirements
Experience Requirements
- A good first degree in social/management/physical sciences
- Possession of a Post graduate degree in Human Resources/Business Administration/Supply Chain Management or related field is an added advantage
Membership of the CIPS, CILS, CILCS, CISCOM, Lean Six Sigma or any other related professional qualification is required.
Minimum of 5-6 years’ experience in a similar role, especially in the QSR/Food Industry sector
Decision Expectations
- Acts on defined procedures and decisions
- Enforces agreed decisions.
- Plans own work schedule and work schedule of subordinates.
- Recommends operational, strategic, and financial decisions
Working Conditions
Jobholder typically works 40 hours per week, Monday to Friday, although there may be weekend or extended hours. This role is largely office-based, although at times the job may require travel to meetings held off-site and frequent visits to stores. The role can be quite demanding, as individual will deal with time and pressure management and deadlines regarding job delivery, as well as equally sensory demands. Hence, he/she will have to always remain calm.
Contacts and Purpose of Contact
Internal Contacts (most frequent contacts)
Purpose of Contact
- Executive Management
- Warehouse Manager
- Procurement Associate
- Exchange or provide information.
- Obtain, clarify and discuss information.
- Present, discuss information and problems.
- Collaborate, negotiate, and present ideas.
- Deal with influence or motivate subordinates.
- Promote, justify, or settle highly sensitive matters
External Contacts (most frequent contacts)
- Service Providers/ Vendors
Authorisation
DMD/HD Name and Signature:
