Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
About the role
Agriarche provides digital financial services for users in the agriculture sector. This role owns customer service delivery, onboarding and KYC support, and ensures accurate record keeping and issue resolution.
What you'll do
Respond to customer inquiries across phone, email, WhatsApp and other channels
Review customer information, perform KYC checks and approve eligible accounts within limits
Guide new users through registration, profile completion, verification and onboarding
Follow up to drive platform adoption and continued usage
Track complaints, identify recurring issues and coordinate with teams for resolution
Prepare regular reports on inquiries, onboarding progress, verification status and service performance
What they're looking for
Bachelor’s degree or HND in business, marketing, communications or related field
At least 2 years in customer service or similar roles
Experience with CRM or customer support tools
Strong written and verbal communication skills
Ability to explain processes clearly to users with varying levels of digital literacy
Familiarity with fintech, agritech, e-commerce or digital financial services is a plus
For applicants in Nigeria
Location is listed as FCT Abuja, the listing indicates in_nigeria eligibility
The listing does not state a timezone requirement; confirm before interviewing
The listing does not specify contractor vs employee; confirm during the interview process
The listing does not specify pay currency or range; confirm during interview
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.
Ready to apply?
Your application goes straight to Agriarche, on their own hiring page.
