Xperteez Technology🌎 Frontend Engineer, Remote - Contract
Worldwidevia Himalayas · 2d ago
Xperteez TechnologyComputer User Support Specialists | Remote - Contract
Posted · via Himalayas
Open worldwide, Nigeria included. No country restriction on this role.
Can you do this job from Nigeria?
First seen today on Xperteez Technology’s site
- Where it can be done from
- WorldwidePosting says: “Remote - Worldwide”
- Working hours in Lagos
- No hours requirement stated
- Pay
- Not posted
Read from the listing itself, not guessed. “Remote” does not always mean any country, so confirm with the recruiter.
- Location
- Remote - Worldwide
- Salary
- Not listed
- Type
- Contract
- Level
- Mid level
- Team
- Customer Support
- Apply via
- Himalayas
Role Title: Computer User Support Specialists
Role Type: Contractor
Location: Remote
We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Required Skills
hardware/software troubleshooting
networking knowledge tcp/ip
VPN
DNS
ticket management
OS support
Scope of Work
Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
Contribute detailed process insights that enhance future support workflows and training data quality.
Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
Identify patterns in support issues, offering recommendations or process improvements to the project team.
Preferred Qualifications
Minimum 3 years' proven experience providing Tier 2/3 IT support.
Expertise in diagnosing and resolving hardware and software issues across varied platforms.
Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
Proficiency with ticket management systems and thorough documentation practices.
Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
Originally posted on Himalayas
Listed on Himalayas (himalayas.app). Apply through their link.
Ready to apply?
