Collections Officer

About the role

SeamlessHR is building embedded finance solutions and this role owns early stage customer collections and delinquency resolution for the portfolio. The Collections Officer will intervene quickly after missed repayments, determine reasons for non payment and help customers return to good standing before further delinquency.

What you'll do

• Contact customers after failed or missed repayments and manage daily collections queues
• Determine reasons for non payment and agree next steps with customers
• Secure and monitor promises to pay and follow up until accounts are cured
• Support customers with alternative repayment channels and payroll related issues
• Escalate accounts according to treatment rules and refer qualifying accounts for later stage recovery
• Maintain professional, compliant communication and accurate records of interactions

What they're looking for

• 2 to 4 years of experience in collections or related financial services
• Experience in fintech, digital lending or retail banking preferred
• Strong telephone communication and negotiation skills
• Comfort handling difficult conversations and attention to detail
• Familiarity with CRM or loan-management systems and data recording
• Ability to work with daily targets and structured queues while maintaining standards

For applicants in Nigeria

• The listing states location as Nigeria and eligibility as in_nigeria, so applicants in Nigeria are eligible.
• The listing does not specify timezone requirements; confirm during interview.
• The listing does not specify whether the role is contractor or employee; confirm during interview.
• The listing does not state pay currency or range; confirm during interview.