Client Success Manager

About the role

The company is a growing digital marketing agency that aims to grow client sales and provide peace of mind on Amazon management. The role owns building and maintaining client relationships, retaining clients, handling escalations, and communicating with appropriate departments to ensure delivery and performance.

What you'll do

• Retain clients and pursue new 3 month agreements when appropriate
• Reduce client complaints and monitor retention metrics against targets
• Ensure MAG deliverables are recorded and upheld by the Brand Management team
• Proactively speak with key clients and monitor burn rates weekly
• Identify operational issues affecting retention and coordinate solutions with leadership
• Conduct client surveys and report on performance for continuous improvement

What they're looking for

• Bachelor’s degree in business, finance, management or related field
• Experience as an operations manager or similar role with multi-project management
• Strong organizational, project management and communication skills
• Proficiency in MS Office, especially Excel
• Ability to learn new processes and think strategically for long-term growth
• Strong writing, presentation, and interpersonal skills and ability to work independently

For applicants in Nigeria

• The listing states remote work and does not specify a country or timezone requirement beyond EST for the work schedule; confirm interview expectations given EST hours
• Pay currency not stated; no salary range provided in the listing
• The listing does not specify visa or work authorization notes