Business Operation Manager

About the role

Digital Virgo is a global mobile payments specialist. This role owns the end to end business operations and partnerships in Nigeria, focusing on OPay collaboration, revenue growth and local market initiatives from Lagos.

What you'll do

• Manage day to day relationship with OPay on operational, commercial and technical matters
• Develop relationships with aggregators, telecom operators, media agencies and content providers
• Negotiate terms, SLAs and organise performance reviews and joint action plans
• Monitor KPIs such as acquisition, active users, churn and ARPU; drive revenue growth
• Build forecasts and budgets with Finance; identify gaps and take corrective actions
• Coordinate marketing activities, measure ROI on campaigns and in app placements

What they're looking for

• Bachelor’s degree in Business, Marketing, Economics, Engineering or related field
• At least four years in business operations, account management, partnerships or business development
• Experience in fintech, mobile payments, telecoms or digital services in Nigeria or another African market
• Experience managing partners such as telecom operators, aggregators, payment providers or media agencies
• Comfort with KPIs, P&L statements, forecasts and dashboards; advanced Excel or Google Sheets; SQL and BI a plus
• Strong project coordination, deadline management and stakeholder negotiation skills

For applicants in Nigeria

• The listing indicates location as Lagos, NG and mentions Nigeria; eligibility appears aligned with Nigeria
• The listing does not specify a timezone requirement; confirm before interviewing
• The listing does not state whether the role is contractor or employee; confirm during interview
• Pay currency or range is not specified; confirm during interview
• Visa or work-authorization notes are not specified; confirm during interview