Bilingual (FR/ENG) Senior Manager – Product Operations

About the role

Beacon Power Services provides electrical grid management software and analytics for utilities across Africa. This role owns client onboarding, platform enablement, and operational governance for product deployments, collaborating across Product, Operations and Commercial to ensure successful adoption.

What you'll do

• Lead end-to-end client onboarding strategy and deliver structured platform training
• Coordinate cross-functional onboarding roadmaps with Product, Commercial and Operations
• Design and scale onboarding frameworks, resources, and documentation
• Act as senior operational lead and primary escalation point for platform clients
• Oversee centralized back-office support for platform-related issues
• Establish systems to capture and prioritize client feedback for product teams

What they're looking for

• Experience in Product Operations, Product Management, or related roles
• Understanding of product development processes and user feedback loops
• Ability to analyze quantitative and qualitative product data for insights
• Excellent verbal and written communication with diverse audiences
• Fluency in French
• Strong leadership and cross-functional collaboration in a hybrid environment

For applicants in Nigeria

• Location listed as Africa with remote role and travel to Nigeria; the listing states Africa as the location and does not specify a Nigeria-only requirement beyond eligibility
• Work arrangement indicates remote with frequent travels to Nigeria
• The listing does not specify time zone expectations or whether employment is contract vs employee; confirm during interview
• Pay currency or range is not stated; confirm during interview
• Visa or work-authorization notes are not stated; confirm during interview