Associate Manager, Clinic Operations

About the role

Reliance Health is a healthcare technology company improving access and quality of care across several markets. The Associate Manager, Clinic Operations owns the day-to-day operations of Reliance Family Clinics, ensuring safe, high-quality, and efficient patient care while leading cross-functional teams and managing budgets, facilities, vendors, and projects.

What you'll do

• Lead and develop clinic leadership teams across Operations, Nursing, Pharmacy, Laboratory, and Medical Services.
• Set performance goals, monitor KPIs, conduct reviews, and coach team leads.
• Drive a culture of accountability, collaboration, improvement, and strong patient experience.
• Support workforce planning, onboarding, succession planning, and leadership development.
• Develop and implement operational strategies to improve clinic performance and business outcomes.
• Manage budgets, resources, facilities, and vendor relationships to optimize efficiency and service quality.

What they're looking for

• Bachelor’s degree in a relevant field and NYSC completed or exempted.
• Minimum 8 years in healthcare operations or related fields, including 3+ years in a leadership role.
• Experience managing operations across multiple clinics or locations.
• Proven ability to lead budgets, projects, and process improvements with regulatory compliance experience.
• Experience in facility management, vendor management, and risk/quality initiatives.
• Willingness to work onsite and travel regularly across multiple clinic locations.

For applicants in Nigeria

• Location: Lagos, Nigeria; role is onsite with travel to multiple clinic locations.
• Salary and pay currency: salary is listed as ₦600,000 monthly net.
• Timezone expectations: The listing does not state a specific timezone requirement-confirm during interview.
• Work authorization: The listing requires completion of NYSC or valid exemption; eligibility specified for Nigeria.