Associate Director, Business Account Manager, FSS, Nigeria

About the role

The role is responsible for actively managing the most important Financing Securities Services clients within Nigeria, ensuring high levels of satisfaction and delivery across multiple internal and external stakeholders. You will act as the single point of contact during implementation and collaborate regionally to maintain uniform client management standards.

What you'll do

• Manage key local Financing Securities Services clients and contribute to the global client management strategy
• Maintain client satisfaction, retain existing business and identify opportunities for referrals with Sales
• Serve as the primary client contact for inquiries, complaints and service issues with proper escalation handling
• Coordinate account openings, maintenance and training sessions with Implementation teams
• Prepare client reports, call reports and management updates for internal stakeholders
• Collaborate with regional BAMs, Operations, Product Management and other teams to deliver bespoke solutions

What they're looking for

• Experience in client management within securities services or financial services, with a focus on large institutional clients
• Strong relationship building and cross functional collaboration skills
• Ability to manage end to end client implementation and service delivery
• Analytical mindset with capability to understand client business models and requirements
• Knowledge of regulatory and compliance considerations relevant to securities services
• Excellent communication and stakeholder management in a fast paced environment

For applicants in Nigeria

• The listing states Victoria Island, Nigeria as the location; there is no explicit timezone requirement provided. Confirm expectations before interviewing.
• Eligibility is listed as in_nigeria, indicating Nigeria-based applicants may be considered
• The listing does not specify contractor vs employee status or pay currency/range