Assistant Vice President–Lead QA & Proofing Unit

About the role

Mashreq Bank is seeking to lead the Quality Assurance and Proofing Unit within its Operations GRC function. This role owns independent validation, exception monitoring, and closure follow-up for reconciliation items across multiple platforms and business units as the 1.5 Line of Defense.

What you'll do

• Oversee enterprise reconciliation proofing across Nostro/Vostro, inter-branch accounts, VAT, and internal accounts
• Provide independent review of reconciliation breaks and manage escalation for aging items
• Conduct thematic reviews, trend reporting, root cause analysis, and health checks aligned with audit and GRC guidelines
• Track SLA adherence and maintain dashboards with KRIs across divisions and platforms
• Develop QA KPIs aligned with ERF and Group Operations KRIs and set early warning triggers
• Coordinate with internal and external stakeholders including Audit, Risk, Compliance, and regulators

What they're looking for

• 10+ years in operations, internal controls, reconciliation or assurance within banking
• Experience with reconciliation platforms such as Smart Stream or TLM
• Strong analytical and root cause analysis capabilities
• Proficiency in dashboarding tools (Power BI, Tableau, Excel)
• Excellent stakeholder communication and escalation skills
• Ability to lead QA framework design and manage cross-functional teams

For applicants in Nigeria

• The listing states remote work but lists Afghanistan, Albania, and many other countries as location; Nigeria is not specifically excluded or included in a regional hiring note. The listing does not state a timezone requirement for Nigeria explicitly. Confirm before interviewing.
• The listing does not specify contractor vs employee status for this role; confirm during interview.
• Pay currency or range is not stated; confirm during interview.
• Visa or work-authorization notes are not provided; confirm during interview.