Job Description

Install and configure computer hardware, operating systems and applications.
Investigate, diagnose and solve computer application and hardware related problems.
Monitor and maintain computer systems and networks; engage with staff/clients through a series of actions, either face to face or over the telephone.
Ensure that employees are aware of and adhere to basic cybersecurity rules while using IT tools.
Email configuration support on mobile and PC.
Daily backup of relevant application databases ensuring there is adequate disaster recovery and business continuity in case of server failure/unavailability.
Provide onboarding support to new employees and employees off-boarding support to exiting employees.
Document, track, and resolution of all support incidents in a timely and efficient manner.
Test, evaluate and support the roll-out of new applications and technologies.
Provide maintenance support for the website and other Portals.
Design and create web interfaces & experiences that align with the business objectives of the Authority with optimal user experience.
Re-Design and refresh the Authority's website and other portals from time to time.
Build databases and applications to support the Authority's core objectives.
Sketch prototypes, wire-frame development, partake in ideation sessions and work on visual assets.
Provide daily support for existing and future business applications.
Set up full-service internet portal and publication, etc.

Requirements

First degree in Computer Science or Computer Engineering
5 years of relevant experience
Technical Expertise - Programming & Development
Proficiency in languages like Python, Java, or C++.
Networking Knowledge: infrastructure, protocols, and cloud systems.
Cybersecurity Awareness: Encryption, firewalls, and data protection.
Systems Management: Skilled in operating systems (Windows, Linux, macOS) and databases.
Problem-Solving & Analytical Skills - diagnose and troubleshoot complex technical issues.
Critical thinking to design innovative solutions under pressure.
Strong focus on efficiency and optimization of systems.
Adaptability & Continuous Learning
Knowledge of AI technologies
Communication & Collaboration
Ethical & Professional Responsibility

ASERA

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