Program Manager (Customer Success)

About the role

OpenZeppelin is a security standard onchain finance. The Customer Success Team owns the full lifecycle of engagements and client deliveries end-to-end, aligning security, development, sales, and leadership. This role owns the engagement for strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion.

What you'll do

• Own the full lifecycle of strategic ecosystem accounts from kickoff through delivery, renewal, and expansion.
• Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, and escalate risks to leadership.
• Administer day-to-day governance for each engagement including RASCI matrices, milestone plans, and status reporting.
• Coordinate architecture and requirements sessions with client engineering teams and translate outcomes into actionable milestones.
• Manage technical dependencies including repository access, audit cycles, vendor onboarding, and collaboration with legal on blockers.

What they're looking for

• 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or related roles.
• Technical background sufficient to review code at a high level and discuss smart contract architecture; writing Solidity is not required.
• Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models.
• Solidity or Rust reading proficiency, or hands-on cybersecurity experience.
• Advanced English with excellent written and verbal communication and comfortable presenting to CTOs and CFOs.
• Experience with project management tools and working in a fully remote, async-first, globally distributed environment.

For applicants in Nigeria

• Location is remote; the listing does not state country restrictions, so Nigeria residents may be eligible to apply.
• The listing describes an async, globally distributed role; no explicit timezone requirements are stated. Confirm during interview.
• The listing does not state whether the role is contractor or employee.
• The listing does not state pay currency or salary range.
• The listing does not state any visa or work authorization notes.