Customer Success & Product Manager

About the role

GetWingApp is a fast growing team building a platform with Central products. This role sits at the intersection of Customer Success, Product, and Solutions Engineering, owning how customers get value from the platform by translating their workflows and feedback into actionable solutions for Product and Engineering. You will roll up your sleeves and use the product yourself, build AI-powered workflows, configure integrations, troubleshoot implementations, create demos, and work cross-functionally to turn customer needs into product improvements.

What you'll do

• Respond to customer inquiries and requests quickly and professionally, removing blockers that may delay onboarding or adoption.
• Own customer requests from initial inquiry through resolution, ensuring clear follow-through and communication.
• Build strong relationships with customers and develop a deep understanding of their workflows, goals, and pain points.
• Become an expert user of Central products, build and configure workflows, and manage advanced capabilities such as AI prompting, webhooks, APIs, and third-party integrations.
• Troubleshoot implementations and determine whether issues can be resolved through configuration, workflow changes, or product enhancements; create demos and customized solutions.
• Translate customer needs into product requirements, user stories, and implementation details in collaboration with Product and Engineering.

What they're looking for

• High ownership and accountability for outcomes.
• Customer-obsessed mindset focused on solving customer problems.
• Highly detail-oriented with strong organizational skills.
• Technically curious and comfortable learning APIs, webhooks, integrations, scripting, automation, and AI platforms.
• Fast learner who can quickly understand a product and apply it to different customer scenarios.
• Strong communicator and problem solver with commercial awareness and willingness to participate in upsell opportunities.

For applicants in Nigeria

• The listing indicates Makati as location; it does not state Nigeria eligibility. Please confirm.
• The listing does not state a timezone requirement; confirm before interviewing.
• The listing does not specify contractor vs employee; confirm.
• The listing does not specify pay currency or range; confirm.
• The listing does not mention visa or work authorization; confirm.