Key Acount Manager - Jumia ( Full - Time )

About the role

Jumia is a leading pan-African e commerce platform. This Key Account Manager role owns developing and maintaining strategic relationships with key accounts and driving revenue growth. You will collaborate with internal teams to ensure timely delivery of products and services and maintain high client satisfaction.

What you'll do

• Develop and maintain strategic relationships with key accounts to maximize revenue potential
• Collaborate with internal teams to ensure timely delivery of products and services that meet client expectations
• Identify opportunities for growth and up selling within existing accounts
• Monitor market trends and provide feedback to drive product development and innovation
• Prepare regular reports on account status, including sales forecasts and account metrics
• Resolve any issues or complaints promptly to maintain high customer satisfaction levels

What they're looking for

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Proven experience as a Key Account Manager or similar role, preferably in a B2B environment
• Strong communication and interpersonal skills with aptitude in building relationships
• Excellent organizational skills and attention to detail
• Ability to analyze data and sales statistics to identify business opportunities
• Proficiency in CRM software and Microsoft Office Suite

For applicants in Nigeria

• Hiring region listed: Senegal; the listing does not specify eligibility for applicants in Nigeria
• The listing does not state a timezone requirement please confirm before interviewing
• The listing does not specify contractor vs employee status or visa or work authorization notes; confirm during interview
• Pay currency or salary range is not stated