Key Account Manager - Jumia ( Full-Time )

About the role

Jumia is a leading pan-African e-commerce platform. This Key Account Manager role owns building long-term relationships with key clients and ensuring customer satisfaction. The position also drives business growth by delivering tailored account strategies and collaborating with internal teams.

What you'll do

• Develop and nurture long-term relationships with key accounts, serving as the primary point of contact.
• Identify client needs and provide solutions to ensure high levels of customer satisfaction.
• Collaborate with internal teams to deliver tailored account strategies and solutions.
• Monitor account performance and provide regular updates and reports on progress and challenges.
• Negotiate contracts and agreements to maximize profit and client satisfaction.
• Continuously seek opportunities to upsell and cross-sell additional products or services.

What they're looking for

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as a Key Account Manager or in a similar role.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Excellent organizational and multitasking abilities.
• Proficiency in CRM software and Microsoft Office Suite.

For applicants in Nigeria

• The listing states Senegal as the location; it does not specify Nigeria eligibility, confirm before interviewing.
• The listing does not state a timezone requirement, confirm before interviewing.
• The listing does not specify contractor versus employee for Nigeria, confirm.
• The listing does not provide pay currency or salary range, confirm.
• The listing does not mention visa or work authorization notes, confirm.