Customer Success - Trainer

About the role

GetWingApp is seeking a Customer Success - Trainer to develop, support, and elevate the performance of our Customer Success Managers. This role combines coaching, quality assurance, and training delivery to ensure CSMs are equipped to drive long-term client success. Former BPO trainers with a strong QA background are welcome to apply.

What you'll do

• Coach and mentor CSMs to improve customer satisfaction, retention, and relationship management.
• Conduct quality reviews on customer interactions and provide detailed feedback.
• Develop and deliver coaching plans tailored to individual performance metrics and team goals.
• Lead training sessions and skill refreshers to reinforce best practices and performance standards.
• Track, report, and analyze coaching effectiveness and performance trends.

What they're looking for

• Experience coaching Customer Success Managers, Account Managers, or similar roles.
• Solid foundation in quality assurance and structured feedback delivery.
• Former BPO trainers with QA and client-facing experience are encouraged to apply.
• Excellent communication, facilitation, and coaching skills.
• Familiarity with CRMs and performance coaching tools; ability to work in a hybrid setup.
• Must be able to align with a US time zone night shift schedule.

For applicants in Nigeria

• The listing does not state eligibility for Nigerians; confirm during interview.
• Timezone expectations: must align with US time zone night shift.
• Employment type and pay currency/range are not specified; confirm during application.
• Visa or work authorization notes are not stated; confirm before interviewing.