About the role
Moniepoint is Africa’s all-in-one financial ecosystem providing payment, banking, credit, and management tools. The Category Manager is the primary post onboarding contact for Moniebook customers, owning retention, satisfaction, and growth. You will advocate for customers, monitor usage and health, conduct business reviews, and drive feature adoption.
What you'll do
- Own assigned customer accounts and build trusted relationships with key stakeholders.
- Proactively engage customers to assess satisfaction, answer questions, and address concerns before they escalate.
- Drive ongoing adoption by educating customers on features, sharing use cases, and providing training refreshers.
- Monitor customer health signals and risks, identifying at risk accounts and executing retention strategies.
- Conduct Quarterly Business Reviews, analyse usage data, showcase ROI, and co create success plans.
- Identify upsell and cross sell opportunities and collaborate with Sales to drive revenue growth.
What they're looking for
- At least 3 years of experience in customer-facing roles (SaaS or retail tech preferred).
- Proven track record of managing customer relationships, driving retention, and achieving satisfaction targets.
- Strong interpersonal and communication skills with ability to build trust and influence stakeholders.
- Excellent problem-solving and conflict-resolution skills; able to diagnose issues and deliver practical solutions under pressure.
- Technical aptitude and data-driven mindset; quick to learn software products and demonstrate features.
- Strong organizational skills; able to manage multiple accounts and projects concurrently; bachelor’s degree or equivalent.
- Must reside in Port Harcourt.
For applicants in Nigeria
- The listing indicates Lagos, Nigeria as the role location, but also requires you to reside in Port Harcourt; eligibility is noted as eligible.
- The listing does not state a timezone requirement; confirm before interviewing.
- The listing does not state whether the role is contractor or employee or any visa or work authorization requirements.
- The listing does not state a pay currency or salary range.
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.