SN - Outbound Team Lead - Jumia ( Full - Time )

About the role

Jumia is a leading pan-African e-commerce platform. The Outbound Team Lead provides hands-on supervision on the warehouse floor, directing picking, packing, and dispatch operations during assigned shifts. This role ensures frontline operators perform efficiently, adhere to safety guidelines, and meet hourly output targets.

What you'll do

• Shift supervision: supervise daily floor activities of pickers, packers, and sorters to meet hourly fulfillment SLAs and cut-off deadlines.
• Briefings and allocation: conduct pre-shift briefings, assign operational zones, and monitor individual and team productivity metrics.
• Quality spot-checks: perform quality spot-checks on packed orders to ensure correct items, proper packaging materials, and shipping labels are applied.
• Operational issue resolution: resolve real-time operational bottlenecks, stock location issues, and system exceptions in coordination with the Outbound Manager.
• Safety and 5S compliance: enforce 5S standards, safety compliance, and proper equipment handling across the outbound fulfillment area.

What they're looking for

• Education: High School diploma or Bachelor’s degree in Logistics, Operations, or related discipline.
• Experience: 2+ years of supervisory experience in warehouse picking, packing, or dispatch environments.
• Tools and systems: practical experience using handheld RF scanners, barcoding systems, and WMS applications.
• Soft skills: strong leadership, communication, and interpersonal skills to motivate frontline workers.
• Physical and schedule flexibility: ability to work flexible shifts, weekends, and handle physical, fast-paced warehouse tasks.

For applicants in Nigeria

• The listing specifies Senegal as the location; it does not indicate Nigeria eligibility. Please confirm with the employer.
• The listing does not state a timezone requirement; confirm before interviewing.
• The listing indicates full-time employment in the title but does not specify contractor versus employee status for this role; verify during interviews.
• Pay currency or range is not stated in the listing; confirm compensation details.
• Visa or work-authorization notes are not provided; confirm eligibility with the employer.