About the role
GiveDirectly delivers cash transfers to people living in poverty. This role is based in Maputo or Nampula, Mozambique, with extensive travel to program sites. The Program Manager will own end-to-end field operations for Mozambique programs, driving enrollment and payment targets, building and managing field teams, coordinating with telecom and mobile money partners, government counterparts, and community leaders, and surfacing operational and safeguarding risk early.
What you'll do
- Own end-to-end enrollment, verification, and payment delivery, setting and tracking targets for households enrolled and disbursement timelines.
- Lead continuous improvement of enrollment, follow-up, and recipient experience across programs.
- Coordinate with mobile money and telecom partners to ensure secure payments and troubleshoot delays.
- Monitor operational and fraud risk with Internal Audit and close gaps in processes.
- Uphold safeguarding standards and design enrollment, payment, and community engagement processes that protect recipients.
- Build and maintain program documentation and knowledge-management materials for internal use.
What they're looking for
- Highly independent and solutions-oriented, comfortable moving between strategic ownership and hands-on work.
- A track record delivering end-to-end field operations in fast-paced, tech-driven environments.
- Experience coordinating with telecom/mobile money partners, government counterparts, and community leaders.
- Ability to manage risk, safeguarding, and internal controls in field programs.
- People leadership experience in hiring, training, and developing field staff.
- Strong cross-functional collaboration across Global Programs, Data, Technology, Safeguarding, and Audit teams.
For applicants in Nigeria
- The listing is for Maputo or Nampula in Mozambique; Nigeria is not listed as a hiring location.
- The listing does not state a timezone requirement - confirm before interviewing.
- The listing does not specify contractor vs employee; confirm during interview.
- The listing does not mention pay currency or range; confirm.
- The listing does not include visa or work-authorization notes; confirm if needed.
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.