IT Officer

About the role

VillageReach transforms health care delivery to make it accessible to everyone. The Information Technology Officer manages, maintains, and improves VillageReach’s IT infrastructure in the Democratic Republic of the Congo, providing technical support, ensuring system security, and supporting offices including rural locations.

What you'll do

• Provide first- and second-level technical support for hardware, software, networks, and collaboration tools.
• Design, install, administer, and optimize LANs, wireless networks, and internet connections; monitor performance and uptime.
• Implement and maintain security measures; manage user accounts and access across Microsoft 365, SharePoint, and other platforms.
• Manage IT assets and inventory, maintain Asset Panda records, and coordinate provisioning to provincial offices.
• Install and maintain infrastructure at provincial sites, including Starlink kits and security systems; support deployments and vendor coordination.

What they're looking for

• Bachelor’s degree or equivalent in Computer Science, Information Technology, Networking, or a related field.
• At least three years of IT support and systems administration experience.
• Hands-on experience with Microsoft 365, SharePoint, Windows, computer networks, and cloud solutions; multi-site infrastructure.
• Strong knowledge of information systems and cybersecurity principles; analytical and problem-solving skills.
• Excellent communication and customer service skills; ability to work independently in multicultural environments; fluency in French and strong English working knowledge.

For applicants in Nigeria

• The role is described for the Democratic Republic of the Congo and does not specify Nigeria eligibility; confirm before applying.
• The listing does not state a timezone requirement; confirm expectations before interviewing.
• The listing does not specify whether the role is contractor or employee or pay currency; confirm during interview.
• The listing does not mention visa or work authorization notes for Nigerian applicants; confirm requirements.