Call Centre Agent

About the role

Remote Recruitment is hiring a Call Centre Agent for a UK based employer, fully remote from South Africa. You will handle inbound and outbound calls for a UK customer base, resolving queries on the first contact. You will join the client's existing team from day one with a named manager in the UK, regular video check-ins and clear goals.

What you'll do

• Handle inbound calls about orders, accounts and service queries
• Make scheduled outbound follow-up calls
• Log every call accurately in the CRM
• Resolve issues on the first call where possible and escalate the rest
• Meet call quality and response-time targets

What they're looking for

• At least 1 year in a call centre or phone-based customer service role
• Experience logging calls in a CRM or ticketing system such as Salesforce or Zendesk
• Clear spoken and written English suited to UK customers
• Reliable home internet, a headset and a quiet workspace
• Availability for UK hours, Monday to Friday

For applicants in Nigeria

• The listing states eligibility worldwide, but the remote from South Africa note means you should confirm eligibility for applicants in Nigeria.
• The role uses UK hours: 09:00-17:00 UK time (11:00-19:00 SAST); confirm how this aligns with your timezone.
• The listing describes a long-term, full-time role with a UK employer and does not specify contractor versus employee status.
• The salary is listed in Rand: R23 000, R25 000 per month; the listing does not specify Nigeria-specific pay or currency adjustments.
• The listing does not mention visa or work-authorization requirements for Nigeria.