Tenancy Manager - Residential Lettings

About the role

Remote Recruitment is recruiting for a UK sales and lettings agency. The Tenancy Manager will own end-to-end tenancy management for a portfolio of about 180 to 200 residential properties, acting as the main contact for landlords, tenants and contractors. The role is fully remote from South Africa and follows UK time hours.

What you'll do

• Manage active tenancies end to end: enquiries, notices, terminations, check outs and deposit returns and disputes.
• Monitor rent accounts, chase arrears, update landlords and handle Universal Credit paperwork.
• Triage maintenance by urgency, appoint contractors, get landlord approval and follow every job to completion.
• Run weekly compliance reports and chase gas, electrical, EPC, fire safety and licensing certificates.
• Clear your daily diary actions and keep full, accurate notes in the property management system.
• Respond promptly on Teams and email, and flag risks early.

What they're looking for

• At least 2 years in hands on residential property or tenancy management, including arrears, maintenance and deposits.
• Experience personally managing a portfolio of around 150 or more units.
• Experience with a property management system such as MRI, Reapit, Alto, Fixflo, PayProp or WeConnectU.
• A track record of working independently, owning your caseload and communicating proactively.
• A reliable home office with fibre and backup power for loadshedding.

For applicants in Nigeria

• Remote work location: The listing states 100% remote, from anywhere in South Africa.
• Hiring regions/eligibility: Worldwide eligibility is stated, but the role is described as fully remote from South Africa; confirm eligibility before applying.
• Timezone expectations: Hours are 09:00 to 17:30 UK time.
• Pay currency and range: Salary is R30 000, R35 000 per month in South African Rand.
• Other notes: The listing does not state visa or work authorization notes or whether the role is a contractor or employee; please confirm before interviewing.