Team Member, Corporate Digital Payment Support

About the role

Access Bank is a bank providing corporate digital payment services. This role owns the delivery and monitoring of corporate digital payment support, including payment monitoring, onboarding on the Primusplus platform, training material development, SLA compliance, reporting, and platform improvements with IT and solution providers.

What you'll do

• Monitor daily payments to ensure accurate settlement or timely reversal.
• Onboard and manage customers on the Primusplus platform for a seamless experience.
• Develop and update customer training materials, onboarding guides, and user manuals.
• Ensure all activities comply with service standards and SLAs.
• Collaborate with solution providers and IT teams to troubleshoot and implement platform improvements.
• Prepare and analyze reports to support decision making and operational efficiency.

What they're looking for

• Minimum of 2 years relevant experience.
• Comprehensive knowledge of local and international banking operations.
• In-depth knowledge of electronic banking platforms and the underlying technologies that support them.
• Excellent customer service and relationship management skills.
• Strong analytical, problem solving, and written and verbal communication skills.
• First degree with minimum Second-Class honors; Masters' degree an advantage; professional certification an added advantage.

For applicants in Nigeria

• The listing does not state a timezone requirement - confirm before interviewing.
• The listing does not state whether this is a contractor or employee role - confirm before interviewing.
• The listing does not state pay currency or salary range - confirm during application.
• The listing does not mention visa or work-authorization notes - confirm if required.