About the role
Offshore Launch is a staffing agency that connects small businesses with top global remote talent. This is a hybrid support and development role on a growing SaaS platform, where you own the L1 queue and progressively take on deeper technical work. You will be employed by Offshore Launch and work full-time with the client company, with agency support and ongoing check-ins.
What you'll do
- Own the L1 support queue (9am-1pm): triage, respond to, and resolve customer-facing technical issues independently
- Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
- Navigate and debug an existing proprietary codebase you didn't write, quickly and without extensive guidance
- Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
- Communicate ticket status and blockers proactively, without waiting to be asked
- Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure
What they're looking for
- 3-5 years of software development experience (full-stack or backend-leaning)
- Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
- Demonstrated ability to debug unfamiliar codebases independently
- Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
- Strong written English, clear, direct, proactive communicator
- Comfortable working in a lean startup environment with minimal documentation and real ownership
For applicants in Nigeria
- The listing states worldwide eligibility and remote-first work; Nigeria applicants are eligible to apply.
- The listing does not state a timezone requirement - confirm before interviewing.
- Employment is via Offshore Launch as the employer; the agency provides compensation and benefits.
- Pay is up to $3100 per month with USD currency and includes an annual bonus up to 150% of one month’s salary.
- Note that the client is not involved in compensation or benefits and visa or work-authorization specifics are not stated; please confirm during interviews.
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.