Service Desk Coordinator

About the role

Remote Recruitment is hiring a Service Desk Coordinator for a UK-based employer, fully remote from South Africa. This role owns the day-to-day flow of IT support tickets, including triaging tickets and keeping end users informed.

What you'll do

• Coordinate incoming IT service desk tickets and assign priority
• Monitor SLAs and escalate at-risk tickets
• Liaise between end users and technical teams
• Maintain accurate ticket records and status updates
• Produce service desk performance reports
• Support onboarding of new starters onto IT systems

What they're looking for

• Experience coordinating a service desk or support queue
• Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management)
• Understanding of SLA and escalation processes
• Strong organisational and communication skills
• Comfortable working UK business hours

For applicants in Nigeria

• The listing states worldwide eligibility and remote work from South Africa; it does not explicitly mention Nigeria. Confirm eligibility and remote setup during interview.
• Timezone expectations are UK business hours, 09:00-17:00 UK time (11:00-19:00 SAST). Confirm how this maps to your location before interviewing.
• Pay currency and range: Salary is listed as R29 000, R32 000 per month in Rand.
• Employment status and work authorization: The listing notes a full-time role with a UK employer but does not mention visa or work-authorization requirements; confirm.