Live Chat Support Agent

About the role

Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa. You will be the first contact for UK customers, answering live chats quickly and clearly and solving what you can on the spot. The role is permanent and you will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with an induction and a manager available during the day.

What you'll do

• Answer inbound live chats within the agreed response time.
• Resolve common queries directly using the knowledge base.
• Raise and track tickets for issues needing another team.
• Keep accurate notes on every conversation.
• Spot recurring problems and flag them to the team lead.
• Maintain a friendly, human tone even at busy times.

What they're looking for

• One or more years in customer service, live chat, call centre or retail support.
• Fast, accurate typing with clear written English.
• Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom.
• Patience under volume and a calm approach to frustrated customers.
• Reliable home internet and a quiet space for UK-hours work.
• Nice to have: exposure to e-commerce or subscription support, multi-chat handling and knowledge-base writing.

For applicants in Nigeria

• Hiring regions/eligibility: Worldwide eligibility is stated; the role is described as fully remote from South Africa.
• Timezone expectations: UK hours are 09:00-17:00, noted as 11:00-19:00 SAST; the listing does not specify a Nigeria timezone requirement, confirm before interviewing.
• Contractor vs employee: The listing identifies this as a permanent role (employee).
• Pay currency/range: Salary is 23 000 to 25 000 ZAR per month; pay is in South African Rand.