About the role
Jobgether lists a partner company seeking a Product Support Specialist based in Luxembourg. The role combines technical customer support, product expertise, and customer advocacy within a remote-first environment focused on high-quality software experiences. You will guide customers through onboarding, account setup, troubleshooting, integrations, and product discovery while turning customer feedback into actionable insights and working with engineering to resolve issues.
What you'll do
- Guide customers through onboarding, account setup, troubleshooting, integrations, and product discovery.
- Investigate and resolve issues across multiple channels, including email, Slack, social platforms, and community forums.
- Diagnose technical problems involving APIs, integrations, browsers, operating systems, and mobile environments.
- Partner with engineering to investigate, reproduce, and document bugs and technical issues.
- Identify recurring issues and feedback to inform product improvements and decisions.
- Contribute to technical documentation and internal knowledge resources.
What they're looking for
- Experience delivering technical or engineering-oriented customer support.
- Excellent written and verbal communication; ability to explain technical concepts clearly across audiences.
- Hands-on troubleshooting across APIs, integrations, account configurations, and varied environments.
- Strong technical curiosity and willingness to learn SQL, JavaScript, APIs, and GitHub; direct experience not mandatory.
- Strong analytical and problem-solving skills with the ability to reproduce issues and collaborate with teams.
- Product mindset focused on high-quality software and customer experiences.
For applicants in Nigeria
- The listing specifies Luxembourg as the location; Nigeria eligibility is not stated, please confirm before applying.
- The role is described as remote-first with asynchronous collaboration; no explicit timezone requirement stated, confirm during interview.
- Pay structure is described as competitive salary and equity; currency/range are not specified, confirm details.
- There is no stated information on contractor versus employee status or visa/work authorization notes, please verify.
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.