IT Helpdesk Agent

About the role

Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa. You will be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working. This is a permanent, fully remote role with a UK employer.

What you'll do

• Provide first-line support for hardware, software and account issues
• Log, track and resolve tickets in the helpdesk system
• Reset passwords and manage user access via Active Directory
• Escalate complex issues to second-line support
• Document fixes and update the internal knowledge base

What they're looking for

• Experience with Active Directory and user account management
• Experience in a first-line IT support or helpdesk role
• Comfort troubleshooting common hardware and software issues
• Reliable home internet and a quiet space for UK-hours work
• Clear communication when explaining fixes to non-technical users

For applicants in Nigeria

• The listing states eligibility worldwide; it does not specify Nigeria-specific eligibility, so confirm with the employer before interviewing.
• Timezone expectations: role runs 09:00-17:00 UK time, which is 11:00-19:00 SAST.
• Employment type: permanent, fully remote role with a UK employer; confirm whether this applies to Nigeria residents.
• Pay currency/range: salary is R29 000, R32 000 per month in South African Rand.
• Visa or work-authorization notes: listing does not mention visa or work authorization; confirm if required.