Customer Service Agent

About the role

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.

What you'll do

• Respond to customer queries via live chat, email and phone
• Log and track cases accurately in the CRM
• Resolve complaints calmly and escalate where needed
• Follow up to confirm issues are fully resolved
• Spot recurring issues and flag them to the team

What they're looking for

• Experience in a customer-facing or support role
• Familiarity with CRM or helpdesk software
• Clear, friendly written and spoken English
• Reliable home internet and a quiet space for UK-hours work
• Experience in a UK-facing support role
• Familiarity with Zendesk or similar tools

For applicants in Nigeria

• Eligibility is worldwide for a UK-based employer; Nigeria is not explicit-confirm before applying
• Working hours are 09:00-17:00 UK time (11:00-19:00 SAST); confirm alignment with your timezone
• Described as a permanent, fully remote role with a UK employer; confirm employee status
• Salary is shown in Rand (R23 000, R25 000 per month); confirm currency and transfer options
• No visa or work-authorization notes for Nigeria are provided; confirm requirements before applying