About the role
The listing describes a need to manage the accounts receivable lifecycle and drive timely payment resolution. The role owns collections activities, aging analysis, and cross functional collaboration with Billing, Sales, and Finance. HighRadius usage and month end reporting are highlighted as key components of the role.
What you'll do
- Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues.
- Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis.
- Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations.
- Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies.
- Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments.
- Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately.
What they're looking for
- Bachelor's degree.
- Experience in full-cycle collections and accounts receivable required.
- Experience with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred.
- Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices.
- Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies; strong Excel and reporting skills and ability to analyze large data sets.
- Excellent verbal and written communication, ability to manage difficult customer conversations, and cross-functional collaboration.
For applicants in Nigeria
- The listing does not state whether Nigeria-based applicants are eligible; confirm before interviewing.
- The listing does not specify a timezone requirement; confirm before interviewing.
- The listing does not indicate whether the role is a contractor or employee; confirm before interviewing.
- The listing does not specify pay currency or salary range; confirm before interviewing.
Summarized by RemoteWork from the original listing. Always confirm details on the employer’s page.